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VP of Finance
Live! Casino & Hotel
Hours of Work Saved
from 2 Weeks to 1 to 2 Days
of Redundant Review Cycles
Live! Casino & Hotel Maryland, one of the biggest casinos in the state of Maryland, used manual processes, spreadsheets, and legacy software for their filing process. They relied on a third-party local firm to handle their 1099-MISC and W-2G filings. However, when a larger provider acquired that firm, the cost of services increased, which exceeded their budget expectations. As a result, they sought Tax1099, a solution that was more cost-effective, scalable, and easier to manage.
This case study explores how Tax1099 helped Live! Casino & Hotel with the seamless filing of 1099-MISC and W-2G forms.
Live! Casino & Hotel Maryland is a popular casino destination in Maryland. It is part of The Cordish Companies, which has developed some of the world's most successful casino hotel resorts.
Located at the Arundel Mills Mall in the heart of the Baltimore-Washington Corridor, the casino attracts over 10 million visitors annually.
Opened in June 2012, the $550 million casino features the largest gaming floor of any casino in the country, with more than 200 live-action table games, an industry-leading Poker Room, and two high-limit rooms. The casino combines dynamic gaming, dining, and entertainment with a world-class retail experience. The property offers a robust entertainment experience with over 4,000 slot machines, high-end accommodation including 310 guest rooms, a state-of-the-art spa, a 4,800-seat event venue, extensive dining options, and 40,000 square feet of meeting space.
Live! Casino & Hotel Maryland has won dozens of awards for its best-in-class amenities and service.
Founded- 2012 Location- Hanover, MarylandIndustry- Hospitality & EntertainmentWebsite- https://maryland.livecasinohotel.com/
Live! Casino & Hotel Maryland used the services of a local firm for their tax form filing process. However, after a larger firm acquired the firm, the cost increased, leading the casino to look for a new filing solution that was more budget-conscious and user-friendly.
During a web search, the team at Live! Casino & Hotel Maryland discovered Tax1099 and reached out to the sales team.
The team at Live! Casino & Hotel Maryland had limited insight into the number of forms filed and when they were filed. This made it difficult to track filing status and maintain timely submissions.
With large volumes of sensitive data to submit, using a shared folder system created complications. File size limitations caused transmission issues, which required significant time to verify the data manually.
Responding to player requests for tax reporting verification was inefficient and slow. There was no immediate access to data, leading to delays in response and service.
The casino implemented Tax1099’s user-friendly platform into their 1099-MISC & W-2G form filing process to address the various challenges they faced.
“One of the things I appreciated most about working with Tax1099 was the personal communication and support. Honestly, I expected the experience to be filled with automated emails and AI-driven responses—but that wasn’t the case at all. I was assigned a Sales Manager, Jimmy Schiro, who was fantastic to work with.”
Implementing Tax1099 into their filing process helped cut down the manual workload. What once previously took more than two weeks and was filled with manual checks, email follow-ups, and review loops was streamlined to just 1 to 2 days.
By adopting Tax1099, Live! Casino & Hotel Maryland significantly reduced the manual effort involved in their 1099 & W-2G filings. With automation and centralized workflows in place, the team now saves approximately 40 to 50 hours per filing cycle.
Tax1099 enabled a single accounting manager to handle filings for three different casino locations. Something that was previously impossible without involving multiple team members. This reduced the burden on property controllers and simplified the tax form filing workflow across the organization.
Before Tax1099, each property controller completed filings, which were then reviewed by shared services and again by an external vendor. After implementing Tax1099, the shared service team directly ran reports and uploaded data. It eliminated multiple review layers and cut down on bottlenecks.
Responding to player requests for tax reporting is much quicker after implementing Tax1099. With real-time dashboard visibility and simplified data uploads, the team at Live! Casino & Hotel Maryland can retrieve tax records instantly.
VP of Finance,
Cordish Gaming Shared Services
After dealing with rising costs and outdated workflows, Tax1099 helped Live! Casino & Hotel Maryland regain control of their compliance process. By adopting our platform, they not only simplified their 1099 filing process but also significantly reduced overhead costs and cut workload time by over 40 hours.